Applicability:
This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of SeeyaTrip Global LLP (SeeyaTrip).
Any person ("User") who inquiries about or purchases any products or services of SeeyaTrip through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of SeeyaTrip are collectively referred to as 'Website'.
Both User and SeeyaTrip are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
"Terms of Service" available on SeeyaTrip's website details out terms & conditions applicable on various services or products facilitated by SeeyaTrip. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
ELIGIBILITY TO USE::
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use the services of SEEYATRIP. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or procuring the services of SEEYATRIP, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with SEEYATRIP. If the User does not agree with any part of this Agreement, then the User must not avail SEEYATRIP's services and must not access or approach the Sales Channels of SEEYATRIP.
Website Usage:
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to SEEYATRIP is true and accurate.
SEEYATRIP reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
SEEYATRIP will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
SEEYATRIP reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to admin@seeyatrip.com. On receiving such report, SEEYATRIP reserves the right to investigate and/or take such action as the Company may deem appropriate.
User(s) shall not host, display, upload, publish, transmit or share any information on SEEYATRIP's website or app which:
1. belongs to another person and to which the User does not have any right;
2. is obscene, pornographic, pedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
3. is harmful to child;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
6. impersonates another person;
7. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation;
8. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of SEEYATRIP's platform;
9. violates any law for the time being in force;
PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT
1. User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.
2. If the individual is of the view that any content on or listings on SEEYATRIP contains any objectionable or infringing content, User(s) may fill out and submit them at admin@seeyatrip.com. SEEYATRIP shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.
3. The information shared as part of the complaint shall:
a. clearly identify the violations;
b. include the location of the material on the Website, including but not limited to the link of the infringing material;
c. in case of any IP violations, provide proof of ownership of such IP; and
d. include contact information.
4. Complainant consents that SEEYATRIP shall share the contents of any complaint with necessary third parties, including without limitation the accused parties involved, to determine the respective rights and liabilities against any allegedly illegal content.
5. SEEYATRIP shall make commercially reasonable efforts to resolve all content-related complaints within the time period prescribed under applicable law, provided that:
a. Complainant shall provide all relevant information and supporting documentation requested by SEEYATRIP to enable SEEYATRIP to evaluate the complaint; and,
b. SEEYATRIP acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of SEEYATRIP pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of SEEYATRIP's rights in such matters are fully reserved. SEEYATRIP does not provide any guarantee or warranty in respect of the outcome, if any.
LIMITED LIABILITY OF SEEYATRIP
1. Unless SEEYATRIP explicitly acts as a reseller in certain scenarios, SEEYATRIP always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators, etc. (collectively referred to as "Service Providers"). SEEYATRIP's liability is limited to providing the User with a confirmed booking as selected by the User.
2. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. SEEYATRIP will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence on part of any Service Provider.
3. Unless explicitly committed by SEEYATRIP as a part of any product or service:
a. SEEYATRIP assumes no liability for the standard of services as provided by the respective Service Providers.
b. SEEYATRIP provides no guarantee with regard to their quality or fitness as represented.
c. SEEYATRIP doesn't guarantee the availability of any services as listed by a Service Provider.
4. By making a booking, User understands SEEYATRIP merely provides a technology platform for booking of services and products, and the ultimate liability rests on the respective Service Provider and not SEEYATRIP. Thus, the ultimate contract of service is between User and Service Provider.
5. User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. SEEYATRIP, therefore, cannot be held liable in case the information provided by the Service Provider is found to be inaccurate, inadequate, obsolete, or in contravention of any laws, rules, regulations, or directions in force.
RIGHT TO REFUSE
RIGHT TO REFUSAL BY SEEYATRIP:
1. SEEYATRIP at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
2. SEEYATRIP will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
3. In addition to other remedies and recourse available to SEEYATRIP under this User Agreement or under applicable law, SEEYATRIP may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:
a. The User is in breach of this User Agreement; or
b. SEEYATRIP is unable to verify or authenticate any information provided by the User; or
c. SEEYATRIP believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of SEEYATRIP, or SEEYATRIP itself.
4. Once a User has been suspended or terminated, such User shall not register or attempt to register with SEEYATRIP with different credentials, or use the Website in any manner whatsoever until such User is reinstated by SEEYATRIP. SEEYATRIP may at any time in its sole discretion reinstate suspended users.
5. If a User breaches this User Agreement, SEEYATRIP reserves the right to recover any amounts due to be paid by the User to SEEYATRIP, and to take appropriate legal action as it deems necessary.
6. The User shall not write or send any content to SEEYATRIP which is, or communicate with SEEYATRIP using language or content which is:
a. abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit, or otherwise objectionable;
b. contrary to any applicable law;
c. violates third parties' intellectual property rights;
d. a spam; or
e. in breach of any other part of these terms and conditions of use.
7. If the User violates any of the aforesaid terms, SEEYATRIP shall be at liberty to take appropriate legal action against the User.
RIGHT TO REFUSAL BY END SERVICE PROVIDER:
User agrees that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through SEEYATRIP with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification, etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of SEEYATRIP, and the User agrees that any claim, refund, or damages against such refusal shall lie solely against the end service provider and not SEEYATRIP.
RIGHT TO CANCEL
The User expressly undertakes to provide SEEYATRIP with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from SEEYATRIP.
In case SEEYATRIP discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, SEEYATRIP shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, SEEYATRIP shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches SEEYATRIP to cancel any booking, SEEYATRIP will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold SEEYATRIP responsible for any loss or damage arising out of measures taken by SEEYATRIP for safeguarding its own interest and that of its genuine customers. This would also include SEEYATRIP denying or cancelling any bookings on account of suspected fraud transactions.
TERMS OF SERVICE
ROLE OF SEEYATRIP AND LIMITATION OF LIABILITY OF SEEYATRIP
SEEYATRIP acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to SEEYATRIP. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. SEEYATRIP will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which SEEYATRIP issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can SEEYATRIP be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of SEEYATRIP in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of SEEYATRIP (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and SEEYATRIP has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. SEEYATRIP will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of SEEYATRIP. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. SEEYATRIP would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. SEEYATRIP will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of SEEYATRIP.
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by SEEYATRIP.
At the hotel's or SEEYATRIP's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to SEEYATRIP at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide SEEYATRIP with correct credit or debit card details. SEEYATRIP may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide SEEYATRIP with correct credit or debit card details. SEEYATRIP may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in Local currency or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by SEEYATRIP and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide SEEYATRIP with correct credit or debit card details. SEEYATRIP may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.